Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCCO406A Mapping and Delivery Guide
Run a multicentre
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCCO406A - Run a multicentre |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems to oversee a multicentre.Running a multicentre may entail being responsible for staff involved in delivering customer service. The work will occur within the organisation’s policies and procedures framework. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies in customer contact environments that administer product and service support or sales, or address information enquiries from consumers.A multicentre may be operated through extensive open workspaces, with work stations that may include computers and a telephone set/headset connected to a telecom switch.Multicentres can be independently operated or networked with additional centres and linked to a corporate computer network. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan the oversight of a multicentre |
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Element: Monitor, adjust and review multicentre service |
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Element: Review service |
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